Principal Client Partner

Waracle are looking for a collaborative, strategic, and growth-oriented Principal Client Partner for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.

We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

This is a Hybrid role, offering the flexibility to balance your professional and personal life, with 2 days a week spent connecting with colleagues in our Edinburgh or London office.

Role Overview

As a Principal Client Partner at Waracle, you will own the commercial strategy and long-term growth of a dedicated domain, shaping opportunities, building market positioning and driving revenue growth. This is a hands-on, quota-carrying role where you will combine strategic thinking with the ability to create and convert opportunities.

Working closely with teams across new business, marketing and delivery, you will lead cross-functional collaboration, build trusted relationships with C-suite stakeholders and develop meaningful client partnerships. You’ll have the opportunity to influence growth strategy, mentor teams and help create a culture that drives commercial success and lasting impact.

Key Duties and Responsibilities

• Driving Strategic Domain Growth: Deliver sustainable growth across your portfolio of accounts through exceptional service, proactive demand generation, and compelling proposals.

• Leading High-Value Pitches: Personally lead our most critical, complex, and transformative pitches, while coaching and bringing the wider team along to elevate collective standards.

• Nurturing Executive Partnerships: Position yourself as a sought-after, trusted advisor or Executive Sponsor for our most strategic accounts, guiding their long-term conversations.

• Fostering a Growth Culture: Chair internal Client Service Groups (comprising Delivery, Technology, and Commercial leaders) and contribute across Waracle to help others build their skills in commercial stewardship, negotiation, and pitching.

• Commercial & Financial Stewardship: Own accurate forecasting, margin optimizations, and risk management within your domain, while exploring innovative commercial models.

• Navigating Complex Negotiations: Serve as a supportive, definitive internal escalation point and expert advisor for challenging client conversations.

What you’ll bring to the role:

We welcome applications from individuals with a diverse range of backgrounds. If you meet the majority of the criteria below and share our values, we highly encourage you to apply:

• Proven Strategic Leadership: Extensive experience operating at a Principal or Director level within a technology consultancy or professional services environment.

• Commercial & Pipeline Mastery: Demonstrated success managing financial metrics, pipeline development, margin optimization, and accurate forecasting for a significant business unit or vertical.

• Elite Presentation & Pitching Skills: Recognised as a highly persuasive, impressive presenter with a proven track record of winning large-scale, transformative digital projects.

• C-Suite Relationship Building: An exceptional ability to build deep, authentic networks and positively influence stakeholders at the highest corporate levels.

• Strong Communication: Excellent organisational, presentation, and collaborative communication skills.

• The Right Attitude: Energy, integrity, conviction, and a passion for technology transformation. We value leaders who make ethical choices, show courage in decision-making, and support their teams through complex challenges.

Recruitment Process

1. Initial Chat: You’ll have a call with your dedicated Talent Acquisition Partner to talk about Waracle, your career goals, and the “important stuff” like salary and benefits.

2. Two-Stage Interview: You’ll be invited to showcase your skills and find out more about the role.

3. Supportive Onboarding: Your Talent Partner will guide you through the whole process right up to your first day.

Our Benefits

We believe in supporting our team, inside and outside of work. Here's a glimpse of what you can expect:

• Rest & Recharge: You'll receive 27 days of annual leave, plus 8 bank holidays, totaling 35 days of holiday to unwind and pursue your passions.

• Financial Future & Security: Plan for retirement with our company-matched 5% pension contribution. For added peace of mind, we also offer a Death in Service benefit, providing 2 x your annual salary for your loved ones.

• Health & Wellness: Our Medicash Health Cash Plans help cover everyday healthcare costs, complemented by an Employee Assistance Programme for confidential support, and Group Sickness Cover for peace of mind.

• Flexible Working: We champion hybrid working, providing a home office setup budget to ensure you're comfortable and productive wherever you are.

• Learning & Development: Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth.

• Lifestyle Perks: Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts.

• Family First: Our enhanced parental leave policies include support for fertility journeys, recognising diverse family needs.

• Community & Connection: We foster a vibrant culture with regular fun meet-ups and lunch on us in the office once a month. You'll also have the opportunity to make a local impact through Spirit of Waracle, our initiative for getting involved in charitable causes locally, building strong team bonds and giving back.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.